Shipping policy

SHIPPING & PROCESSING

Processing Time: Current restock orders may require up to 2–3 weeks for processing before shipment. We hope to have orders scooped, packed, and on their way sooner. Processing time does not include carrier transit time.

Shipping: Once your order has shipped, tracking information will be provided when available. Please make sure your shipping address is correct when placing your order.

Lost or Stolen Packages: Oh My Mouse is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost or stolen. If your package is delayed or lost in transit, please contact us and we will assist with the carrier’s available claim or tracking process when possible.

Damaged Orders: If your order arrives damaged, please contact us as soon as possible with photos of the package and damaged item(s) so we can review the issue and determine the appropriate next steps.